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Shipping charges and delivery times
Postage and packing for despatch to a single location within the UK is charged at £4.00 per order (irrespective of quantity).
We strive to despatch orders as soon as possible but in order to offer substantial colour choices some products will be manufactured to order. We will in all cases confirm delivery lead time for your specific order. This may be immediate despatch and should never be more than 10 days.
Returns Policy
You can return your order for any reason within 7 working days of receipt, for a full refund or exchange. Please e-mail us at info@WINDOW-KIT.com to let us know that you are sending something back and whether you would like an exchange or a refund. Please return the goods, in an unused condition, to:
WINDOW-KIT
The Studio
10 Abbey Hill Road
Winchester
SO23 7AT
Please take your parcel(s) to your nearest post office. We recommend that you send returns by recorded post. Always retain proof of postage. Goods are returned to WINDOW-KIT at your own expense.
We will e-mail to confirm your return has been processed. You will receive your refund credit, or cheque or exchange order (when in stock) within 2 to 3 weeks after you post the goods back to us.
Legal Statements on Returns
Returning any item within 7 days of receipt will be taken as notice of cancellation of your order (or relevant part of your order). Goods are provided to you on approval and legal title to the goods will not pass to you until the 7 day post-delivery period has expired. On receipt of the returned goods, WINDOW-KIT will give you a full refund of the amount paid for the goods (but not the postage) or an exchange credit as required. You must, however, return the goods to WINDOW-KIT on cancellation in order to receive a full refund or exchange. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Your statutory rights on returns are unaffected.
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